Refund policy
Return & Refund Policy
At SUPOV, customer satisfaction is our top priority. We strive to ensure that every product you receive meets your expectations. However, if you are not completely satisfied with your purchase, we’re here to help.
1. Returns
You may request a return under the following conditions:
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The item was delivered damaged, defective, or incorrect
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The item is unused, in its original packaging, and in resalable condition
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The return request is made within 7 days of delivery
To initiate a return, please contact our support team with your order details and proof (images/videos) of the issue.
2. Non-Returnable Items
Certain items are not eligible for return, including:
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Used or damaged items not caused during delivery
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Products without original packaging or missing accessories
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Clearance or final sale items
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Customized or made-to-order products
3. Refunds
Once your returned item is received and inspected:
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You will be notified of the approval or rejection of your refund
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If approved, the refund will be processed within 5–7 business days
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The amount will be credited to your original payment method
4. Replacement
If you receive a defective or incorrect product, we offer a free replacement (subject to availability). If a replacement is not available, a full refund will be issued.
5. Return Shipping
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If the return is due to our error (wrong/damaged product), SUPOV will cover the return shipping cost
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For all other cases, the customer may be responsible for return shipping charges
6. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank account again
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Contact your payment provider—it may take some time before your refund is officially posted
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If the issue persists, contact our support team
7. Contact Us
For any return or refund-related queries, please reach out to our support team:
Email: mailus@supovstore,com
Customer Support: +91 7701920479
SUPOV — Committed to delivering quality and trust in every order.