Shipping policy

Shipping Policy for SUPOV

Last Updated: 01-03-2026

Thank you for shopping with SUPOV. This Shipping Policy outlines how we handle order processing, shipping, and delivery for all products purchased through our e-commerce platform.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • In case of high order volume, processing times may be slightly delayed. Customers will be notified of any significant delays.

2. Shipping Locations

  • SUPOV ships across India and may offer international shipping on selected products.

  • Shipping availability may vary depending on the product, location, and logistics partner.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on:

    • Delivery location

    • Product weight and size

    • Shipping method selected

  • We may offer free shipping on selected products or promotional orders.

4. Estimated Delivery Time

  • Metro Cities: 2–5 business days

  • Other Cities/Towns: 4–8 business days

  • Remote Areas: 5–10 business days

Note: Delivery timelines are estimates and may vary due to external factors such as weather conditions, courier delays, or unforeseen circumstances.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking ID/link via email or SMS.

  • Customers can track their orders in real time through the courier partner’s website.

6. Delivery Attempts

  • Our delivery partners will attempt delivery up to 2–3 times.

  • If delivery fails due to incorrect address, unavailability, or refusal, the order may be returned to us.

7. Delayed or Lost Shipments

  • While we strive to ensure timely delivery, delays may occur.

  • SUPOV is not liable for delays caused by courier partners or external factors.

  • In case of lost shipments, customers should contact us within 7 days of the expected delivery date for assistance.

8. Damaged or Tampered Packages

  • If you receive a package that appears damaged or tampered with:

    • Do not accept the delivery, if possible

    • Or record an unboxing video and contact us within 24 hours

  • We will investigate and provide a replacement or refund as applicable.

9. Incorrect Shipping Details

  • Customers are responsible for providing accurate shipping information.

  • SUPOV is not responsible for delays or losses caused by incorrect or incomplete addresses.

10. Partial Shipments

  • Orders containing multiple items may be shipped separately based on product availability and warehouse locations.

  • You will be notified if your order is split into multiple shipments.

11. International Shipping (if applicable)

  • Delivery timelines vary by destination country.

  • Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

  • SUPOV is not responsible for delays caused by customs clearance.

12. Contact Us

For any shipping-related queries or concerns, please contact us:

  • Email: mailus@supovstore.com

  • Phone: +91 7701920479

  • Address: Flat No. 9/2 , Rattan Bagh Beena Enclave, Nangloi, New Delhi-110041

By placing an order with SUPOV, you agree to the terms outlined in this Shipping Policy.